CIOX Health Talent Acquisition

Customer Support - Inbound Call Center

Job Locations US-Remote
Posted Date 1 month ago(2/1/2024 6:29 PM)
Requisition ID
2024-34820
# of Openings
21
Category (Portal Searching)
Operations
Position Type (Portal Searching)
Employee Full-Time
Equal Pay Act Minimum Range
15.00 - 18.00

Overview

Who we are...

Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

 

What we offer…

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. 

 

What we need…

CPC Processor I Customer Support to insure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

 

At Datavant, people are most important to us. We strive to have a positive impact on each individual in regard to their personal health information. If you’re looking to make a difference in the lives of many, please join the Datavant Team!

 


Position Highlights
• Opportunity to work a full-time schedule. M-F TBD (Remote + Phone + Call Center Environmnet)
• Receive full benefits including medical, dental, vision, 401K, tuition reimbursement
• Paid time off (including major holidays)
• Virtual and in-person training
• Opportunity for growth within the company


Typical Day
• Preferred understanding of HIPAA requirements for releasing medical records and
medical record requests
• Handling inbound and outbound calls, email, fax and other administrative tasks
• Assisting walk up patients and/or clients


What We’re Looking For:
• Great customer service skills
• Administrative/clerical experience
• Previous experience working in a medical office environment (preferred, not required)
• Willingness to learn and grow within Datavant

Responsibilities

  • Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
    • Answering release of information related telephone calls and inquiries accurately and timely.
    • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
    • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
    • Follow all department and/or site specific processes and procedures accordingly.
    • Meet and maintain the department’s productivity and quality assurance expectations.
  • Responsible for following all company policies and procedures as posted or communicated by management.
  • Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
  • Maintains a high level of professionalism and good rapport with co-workers and members of management
  • Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
  • Performs work in accordance with the training and direction provided and adheres to facility specific procedures
  • Attends mandatory employee in-service meetings and/or training sessions, if so directed
  • Maintain an acceptable attendance record and reports to work as scheduled.
  • Performs other duties as assigned.

Qualifications

Requirements:

 

  • High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)  
  • Friendly, professional manner of communication. Good customer service skills.
  • Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
  • Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
  • Ability to stay organized while working quickly. Strong attention to detail is also required. 
  • Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
  • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.  Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.  Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

 

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19. 

*Except for states where legally prohibited to enforce mandates.

 

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

Equal Pay Act Minimum Range

15.00 - 18.00

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